Processing of personal data

This privacy policy applies to the personal data of customers, partners and other external parties and website visitors of the company that is collected or used by the company Twinbolt AB, hereinafter called the company. Rä is one of several lines of businesses within Twinbolt AB.

This privacy policy applies to all the personal data that the company collects when you interact with the company such as when you visit our website, when you apply for a job position, when you purchase the company’s products or services, when you contact customer support, and when you interact with the company as a customer, supplier or business partner.

Protecting the personal rights and privacy of each and every individual is the foundation of trust in the company’s business relationships.

What is personal data and what does processing mean?

Personal data includes all information that can be directly or indirectly linked to a living individual, such as name, phone number and e-mail address.

Processing is more or less any use of personal data. According to law processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as for exemple collection, recording, organization, storage, consultation, use, disclosure by transmission, dissemination or otherwise making available.

Who is responsible for your personal data?

The controller is the natural or legal entity, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. The company is responsible for the processing of personal data and is responsible for guaranteeing that the processing within the company is in accordance to law.

What personal data do the company collect about you?

The following personal data may be processed within our customer relationship:

  • Contact information (such as name, e-mail address and telephone number)

The following personal data may be processed when you apply for a job position:

  • Contact information (such as name, e-mail address and telephone number)
  • Information from your CV.

By sending us your application you will consent to the processing of your personal data. If you want to withdraw your consent please contact us at

When you visit the company’s website we (and third party service providers acting on our behalf) use cookies and other tools to automatically collect information about you when you use the company’s site, subject to the terms of this privacy policy and applicable data laws and regulation.

Why do the company process your personal data?

The company will collect and process personal customer data within the scope of our customer relationship processes. The personal data is collected and processed for the following purposes:

  • Completing obligations to customers such as execution of purchase, invoicing and providing support,
  • Enable general customer care and customer service, such as answering questions,

The personal data is processed on the basis of the company’s legitimate interest of being able to maintain and document customer relationships and related activities and in order to fulfill customer agreements between the company and our clients and to be able to provide the products and services ordered.

Further on personal data is processed in order for the company to comply with legal statutory obligations stated in applicable legislation.

The company will also collect and process data in order to identify and develop potential customers and to present offers. This personal data is based on a legitimate interest of being able to reach out to new potential customers. The company will provide information about the collecting and processing of personal data when the first interaction with the potential customer occurs. Individuals always have the right to object to processing activities of their personal data.

The company will collect and process data about business partners in order to manage customer relationships, facilitating information access and to enhance communication in order to fulfill agreements and legal obligations.

Retention periods

The company will retain customer personal data for the duration of our business relationship and after for as long as is necessary and relevant for our legitimate business purposes. If no interaction occurs between us and a customer the company will then erase the personal data pertaining to that customer when no longer necessary.

Personal data concerning customers, suppliers and business partners regarding verifications will be retained for at least a period of seven years from the end of the calendar year during which the relevant financial year ended for accounting purposes due to legal obligations.

Disclosure to third parties

When you interact with the company as a customer the company may share your personal data with our business partners and other third parties bearing a necessary relationship for the company to provide its services.

When you interact with the company as a business partner, the company may disclose personal data to another business partner. The company may share your personal data with governmental authorities in order to fulfill legal obligations.

Your rights

Once you have provided us with your personal data, in certain circumstances you are entitled to;

  • request confirmation whether or not personal data is processed and obtain access to your information
  • object to any processing of your personal data processed on the basis of a legitimate interest, on grounds relating to your particular situation;
  • have your personal data erased under certain circumstances, e.g. for direct marketing
  • restrict the processing of your personal data under certain circumstances
  • request information you provided to us on an automated basis returned to you in a structured, commonly used and machine-readable format, or sent directly to another company, where technically feasible (“data portability”). To exercise any of the rights mentioned above we refer you to contact

You have always the right to contact us with complains regarding the processing of your personal data to the competent supervisory authority responsible for data protection matters.

How we use cookies

Cookies are used to make websites work more efficiently, but also to provide the owner of the website with certain information. Cookies make it possible to distinguish between users, which in itself can give each user a more customized and positive experience of the website.

The company uses cookies that are needed for the websites to function properly and that are necessary for you to be able to navigate the website and to use its functions. You do not have to accept absolutely necessary cookies as they are required for us be able to provide the services you request.

The websites use cookies that enable counting the number of users and calculating the traffic to the website, to enhance the experience.

How you block and/or delete cookies

Most browsers have standard settings that accept the use of cookies. You can change these settings so that you as a user are warned whenever a cookie is sent to your computer, or to block cookies as a main rule. You can also choose to delete all cookies that are stored on your computer.

Note that if you choose not to allow storage of cookies, it is possible that you cannot use all parts of the website and that some parts of the websites may not function properly.

Appropriate safe guards

The company take our responsibility seriously to protect the personal data you entrust to the company from loss, misuse or unauthorized access. The company uses a variety of security technologies and organizational procedures to help protect your personal data. For example, access controls, firewalls, antispam and antivirus.

Personal data may be disclosed to external parties under the instructions of the company.

Changes to this privacy policy

The company reserve the right to change or add to this privacy policy from time to time and will post any material revisions on the website.

Contact information

If you have any queries about how the company treat your information, the contents of this privacy policy or your rights under local law, please contact

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